Refund policy


Refunds, Returns & Exchanges Policy

At NIIMAIH, we want you to have the right fit and a smooth shopping experience.

NIIMAIH does not offer returns or refunds for change of mind. We offer size exchanges only for eligible products.

ORDER CONFIRMATION

Orders may be confirmed by NIIMAIH Customer Care before processing, particularly COD orders.

Once an order has been confirmed and processed, it will be subject to the policy below.

SIZE EXCHANGE

You may request an exchange within 7 days from the date of delivery.

An exchange can only be made for a different size of the SAME product.

A product cannot be exchanged for:

  • A different design
  • A different product
  • Another item on the website

EXCHANGE CONDITIONS

The product must be:

  • Unworn
  • Unused
  • Unwashed
  • In original condition
  • With all original tags attached
  • Free from stains, marks, perfume, deodorant or other signs of use
  • Returned with original packaging, where applicable

EXCHANGE SHIPPING CHARGE

For a normal size exchange, the applicable exchange pickup/shipping charge will be borne by the customer.

If NIIMAIH sends the wrong product/size, or the product received is damaged or defective, NIIMAIH will bear the applicable shipping cost.

HOW TO REQUEST AN EXCHANGE

Contact NIIMAIH Customer Care within 7 days of delivery:

Email: niimaihcare@gmail.com
WhatsApp / Phone: +91 8850255939

Please provide your Order ID and the size you require.

Our team will confirm availability and guide you through the process.

EXCHANGE PROCESS

Once the exchange is approved, the original product will be arranged for pickup where the service is available.

The replacement size will be dispatched after the returned product is received and passes our quality check.

Only one size exchange is permitted per product/order.

Exchanges are subject to availability of the requested size.

REFUNDS

NIIMAIH does not provide refunds for change of mind, incorrect size selection, or preference-related reasons.

A refund may be considered where NIIMAIH is unable to provide an appropriate resolution for a wrong, damaged or defective product, subject to verification.

For eligible prepaid refunds, the amount will be refunded to the original payment method.

For eligible COD refunds, the refund will be processed through UPI after the required details are provided and verified.

WRONG, DAMAGED OR DEFECTIVE PRODUCT

If you receive a wrong, damaged or defective product, please contact us as soon as possible after delivery with:

  • Order ID
  • Clear photographs/videos of the product
  • Details of the issue

Our Customer Care team will review the issue and provide the appropriate resolution, which may include an exchange or refund.

NON-ELIGIBLE PRODUCTS

An exchange/refund may not be accepted if:

  • The product has been worn or washed
  • Tags have been removed
  • The product has been damaged after delivery
  • The product has stains, odour or other signs of use
  • The request is made after the applicable 7-day period
  • The product is not returned in the required condition

 

CANCELLATION POLICY

At NIIMAIH, orders are processed shortly after they are placed. If you need to cancel your order, please contact us as soon as possible.

Cancellation Window

  • Orders can be cancelled within 6 hours of placing the order.
  • Cancellation requests must be made through NIIMAIH Customer Care.
  • Please provide your Order ID when requesting cancellation.

Email: niimaihcare@gmail.com
WhatsApp / Phone: +91 8850255939

After 6 Hours

After the 6-hour cancellation window, the order may already have entered processing, packing or dispatch.

Once an order has been dispatched, it cannot be cancelled.

If the order has already been dispatched, it will be subject to our Returns, Refunds & Exchanges Policy, where applicable.

Prepaid Orders

If an eligible prepaid order is cancelled within the 6-hour cancellation window, the amount paid will be refunded to the original payment method.

COD Orders

If an eligible COD order is cancelled within the 6-hour cancellation window, there is no payment to refund, as payment has not yet been collected.

Order Confirmation

NIIMAIH may contact customers to confirm their order before processing, particularly for COD orders.

If an order cannot be confirmed, NIIMAIH may cancel the order.

Customer Care

For cancellation requests:

Email: niimaihcare@gmail.com
WhatsApp / Phone: +91 8850255939

CUSTOMER CARE

For all return, refund and exchange queries:

Email: niimaihcare@gmail.com
WhatsApp / Phone: +91 8850255939